Insureon:
- UX research and customer segmentation project
Blue Bottle (case study):
- Service design project
Yoyodyne (case study):
- Vistor management system design
Selected projects:
- Comparative usability research (Los Angeles Times)
- UX design and project management (NYC Department of Social Services)
- Ethnography (doctoral research)
- Spatial analysis (Hunter College & Make the Road New York)
